NDIS Privacy Policy —
ABC Plan Managers

ABC Plan Managers Pty Ltd (ABN 99 672 742 924) is committed to protecting the privacy of our clients, participants, and website visitors. This policy outlines how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the NDIS Code of Conduct. As NDIS plan managers, we handle sensitive financial and personal information on behalf of NDIS participants, and we take that responsibility seriously.

Information We Collect

We may collect the following types of personal information:

• Your name, address, phone number, and email address
• Your NDIS participant number and plan details
• Financial information related to your NDIS plan and invoices
• Information about your disability and support needs (where relevant to plan management)
• Any other information you voluntarily provide to us

How We Use Your Information

We use your personal information to:

• Provide NDIS plan management services, including processing invoices and managing your budget
• Communicate with you about your plan and our services
• Comply with our obligations under the NDIS Act 2013 and other applicable legislation
• Improve our services and website
• Respond to your enquiries and requests

How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your information is stored securely using industry-standard encryption and access controls. We retain your information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.

Sharing Your Information

We may share your personal information with:

• The National Disability Insurance Agency (NDIA) as required for plan management
• Your NDIS service providers for the purpose of processing invoices
• Our professional advisors (accountants, legal advisors) where necessary
• Government bodies where required by law

We will not sell or rent your personal information to third parties.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for the use of your information
• Lodge a complaint about our handling of your personal information