NDIS Plan Management FAQ:
Your Questions Answered

Plan management is a support funded by the NDIS that takes care of the financial admin side of your plan. When you have a plan manager, your service providers send their invoices to us, and we check, process, and pay them on your behalf. We also track your budget, provide regular statements, and keep your NDIS records up to date. Think of us as your financial backstop for everything NDIS. For the official NDIS definition, visit the NDIS plan management page.

They do very different things. A support coordinator helps you find and connect with service providers — they focus on building your supports and navigating the NDIS system. A plan manager handles the financial side — paying invoices, tracking your budget, and managing the claims process with the NDIA. Many participants have both. Plan management removes the financial admin burden so you can focus on your supports.

Plan managed — A registered plan manager handles all financial admin for you. You can use registered or unregistered providers. Funded separately by the NDIS at no cost to you.

Self managed — You handle your own invoices, payments, and record-keeping. Maximum flexibility but significant admin time required.

Agency managed — The NDIA pays providers directly. Simple, but you can only use NDIS-registered providers, which limits your choices.

Plan management gives you the flexibility of self-management with none of the admin burden.

No — not from your core support or your other funding. Plan management is funded through a completely separate budget called “Improved Life Choices”.

We claim our plan management fees directly from the NDIS using the Improved Life Choices funding in your plan. Our fees are fully transparent and set by the NDIS Pricing Arrangements.

Most NDIS support categories can be plan managed, including: Daily Activities, Social & Community Participation, Transport, Consumables, Assistive Technology, Home Modifications, Support Coordination, and Improved Living Arrangements. We’ll review your plan with you at onboarding and flag anything that needs special handling.

Call us on 0424 881 408 or 0412 613 331, or fill out the form on our Contact Us page. You’ll speak directly with a team member — no call centres, no bots. We’ll walk you through everything and can have your service agreement sent the same day — fully digital, no printing or posting. We’ll then guide you through the NDIS endorsement process.

Just a copy of your NDIS plan and some personal details. You’ll also need to make a quick call to the NDIS to endorse us as your plan manager — we’ll email you everything you need. If you have a list of your current service providers handy, that’s helpful so you can pass on our invoicing details, but it’s not essential on day one.

Most participants are set up within one business day. On that day, we’ll need the signed service agreement and the NDIS endorsement completed. Once you complete the endorsement call with the NDIS (quoting our Organisation ID), our system connects automatically, your budget dashboard is active, and we’re ready to process invoices.

You can sign up at any time — mid-plan, at plan review, or anytime in between. You don’t need to wait for your next review. As long as plan management (Improved Life Choices) is already in your current plan, we can start immediately.

We process invoices within 2 business days of receiving them. Once we submit the claim to the NDIA, payment reaches your provider within a further 1–3 business days. Most providers are paid within 3–5 business days total from the moment they send the invoice — significantly faster than many larger plan management providers.

Providers email their invoices directly to admin@abcplanmanagers.com. When you sign up, you can provide our email to your providers so they know where to send invoices. A standard invoice or tax invoice is all that’s required, and we handle all the checking and NDIS compliance verification.

We check every invoice before processing it. If something is missing (e.g., no ABN, incorrect support category, dates outside your plan period), we contact the provider directly to get it corrected. Most issues are resolved the same day.

Yes — this is one of the biggest advantages of plan management. You can use both NDIS-registered and unregistered providers. Unregistered providers might include local therapists, independent support workers, community organisations, or tradespeople. The provider just needs a valid ABN and to charge within NDIS price limits. We’ll help you check eligibility if you’re unsure.

Not for routine invoices from your regular providers — we process these promptly to ensure fast payment. However, if we receive an invoice from an unfamiliar provider or for an unusual amount, we’ll contact you to verify before processing. You can also switch on an approval setting, so invoices from your own providers come to you for sign-off before we pay them.

We set you up on a live budget dashboard that gives you real-time visibility into your spending, remaining funds, and invoice history across all support categories. You can check it any time from any device. We also send regular statements.

Yes — with your permission, we can grant access to nominated family members, carers, and support coordinators. They can view your budget balances, invoice history, and plan details in real time. This is particularly useful for families closely involved in coordinating supports, or support coordinators who need visibility to plan effectively.

You’ll receive a monthly statement in addition to your live dashboard. If you need a complete statement covering your entire plan, just ask and we can provide one.

Our phone lines are open Monday to Friday, 8am–6pm AEST. Outside those hours, email us at admin@abcplanmanagers.com and we’ll respond the next business day. For urgent matters outside business hours, leave a voicemail and we’ll return your call as soon as possible.

Yes — we support NDIS participants across Australia. Our offices are in Botany, NSW and Hope Island, QLD, but plan management is handled remotely and we work with participants in every state and territory.